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Privacy
All information about our customers, their orders and the
products they purchase are personal and confidential.
We respect the rights of our customers and we will not
disclose, sell or rent any personal information to any
outside organization.
Returns
At Souvia® Tea your satisfaction is our business. If you
are dissatisfied with the quality of goods you purchased
from us, please contact us at (602) 938-1216 to obtain a
return authorization number.
All returns must be made within 30 days of purchase.
Merchandise can be returned for refund or exchange. Non-
tea items must be in new condition and contain all
original product packaging.
When returning the product(s), please include your
name, address, order number, and return authorization
number on a separate piece of paper.
Please note: we cannot refund shipping costs unless the
return is a result of our error.
Return items to:
Attn: Returns
Souvia
15414 North 7th Street, Suite 8
Phoenix, AZ 85022
Shipping Policy and Rates
Orders for in stock inventory are normally fulfilled within
24 hours or the next business day if the order is
received after 1pm MST on a Friday. If we are out of
stock on an item, we will notify you by email or phone.
For greatest security and speed, we recommend shipping
Priority from the United States Postal Service. Shipping
& handling rates within the continental United States
are based on total purchase price. We may, at our
discretion at no additional charge, upgrade your Parcel
Post order to Priority Service or UPS.
For international orders, please submit your order,
complete with items, quantities, and shipping/billing
details, to contactus@souvia.com for a quotation.
All information about our customers, their orders and the
products they purchase are personal and confidential.
We respect the rights of our customers and we will not
disclose, sell or rent any personal information to any
outside organization.
Returns
At Souvia® Tea your satisfaction is our business. If you
are dissatisfied with the quality of goods you purchased
from us, please contact us at (602) 938-1216 to obtain a
return authorization number.
All returns must be made within 30 days of purchase.
Merchandise can be returned for refund or exchange. Non-
tea items must be in new condition and contain all
original product packaging.
When returning the product(s), please include your
name, address, order number, and return authorization
number on a separate piece of paper.
Please note: we cannot refund shipping costs unless the
return is a result of our error.
Return items to:
Attn: Returns
Souvia
15414 North 7th Street, Suite 8
Phoenix, AZ 85022
Shipping Policy and Rates
Orders for in stock inventory are normally fulfilled within
24 hours or the next business day if the order is
received after 1pm MST on a Friday. If we are out of
stock on an item, we will notify you by email or phone.
For greatest security and speed, we recommend shipping
Priority from the United States Postal Service. Shipping
& handling rates within the continental United States
are based on total purchase price. We may, at our
discretion at no additional charge, upgrade your Parcel
Post order to Priority Service or UPS.
For international orders, please submit your order,
complete with items, quantities, and shipping/billing
details, to contactus@souvia.com for a quotation.
Policies
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